“Dash it!” said Mr. Copley, annoyed by the din, “they ought to know the office is closed. You'd think they expected us to work all night.”
He went on working, trusting that the nuisance would cease of itself. Presently it did cease, and he heard the shrill voice of Mrs. Crump informing the caller that there was nobody in the office. He took a soda-mint tablet. His sentence was shaping itself beautifully. “The authentic flavour of the fresh home-grown orchard fruit–of apricots ripening in the sunny warmth of an old, walled garden....”
“Excuse me, sir.”
Mrs. Crump, shuffling apologetically in her carpet slippers, poked a nervous head round the door.
“What is it now?” said Mr. Copley.
“Oh, if you please, sir, it's the Morning Star on the telephone very urgent, asking for Mr. Tallboy. I told them they was all gone 'ome, but they says it's very important, sir, so I thought I'd better ask you.”
“What's it all about?”
“Somethink about the advertisement for tomorrow morning, sir–somethink's gone wrong and they say, did it ought to be left out altogether or can we send them somethink else, sir?”
“Oh, well!” said Mr Copley, resigned, “I suppose I'd better come and speak to them.”
“I dunno whether I done right, sir,” continued Mrs. Crump, anxiously pattering after him, “but I thought, sir, if there is a gentleman in the office I ought to tell him about it, because I didn't know but what it mightn't be important–”
“Quite right, Mrs. Crump, quite right,” said Mr. Copley. “I daresay I can settle it.”
He strode competently to the telephone and grasped the receiver.
“Hullo!” he said, petulantly, “Pym's here. What's the matter?”
“Oh!” said a voice. “Is that Mr. Tallboy?”
“No. Mr. Tallboy's gone home. Everybody's gone home, You ought to know that by this time. What is it?”
“Well,” said the voice, “it's about that Nutrax half-double for tomorrow's feature page.”
“What about it? Haven't you had it?”
(Just like Tallboy, thought Mr. Copley. No organization. You never could trust these younger men.)
“Yes, we've got it,” said the voice, doubtfully, “but Mr. Weekes says we can't put it in. You see–”
“Can't put it in?”
“No. You see, Mr.–”
“I'm Mr. Copley. It's not in my department. I really know nothing about it. What's the matter with it?”
“Well, if you had it there before you, you'd see what I mean. You know the headline–”
“No, I don't,” snapped Mr. Copley, exasperated. “I tell you it's not my business and I've never seen the thing.”
“Oh!” said the voice, with irritating cheerfulness. “Well, the headline is: ARE YOU TAKING TOO MUCH OUT OF YOURSELF? And, taken in conjunction with the sketch, Mr. Weekes thinks it might lay itself open to an unfortunate interpretation. If you had it there before you, I think you'd see what he means.”
“I see,” said Mr. Copley, thoughtfully. Fifteen years' experience told him that this was disaster. There was no arguing with it. If the Morning Star got it into their heads that an advertisement contained some lurking indelicacy, that advertisement would not be printed, though the skies fell. Indeed, it was better that it should not. Errors of this kind lowered the prestige of the product and of the agency responsible. Mr. Copley had no fancy for seeing copies of Morning Star sold at half-a-crown a time in the Stock Exchange to provide a pornographer's holiday.
In the midst of his annoyance, he felt the inward exultation of the Jeremiah whose prophecies have come true. He had always said that the younger generation of advertising writers were No Good. Too much of the new-fangled University element. Feather-headedness. No solid business sense. No thought. But he was well-trained. He carried the war instantly into the enemy's camp.
“You ought to let us know earlier,” he said, severely. “It's ridiculous to ring up at a quarter past six, when the office is closed. What do you expect us to do about it?”
“Not our fault,” said the voice, brightly. “It only came in ten minutes ago. We're always asking Mr. Tallboy to let us have the blocks in better time, just to prevent this kind of situation.”
More and more confirmation of Mr. Copley's prophecies. General slackness–that was what it was. Mr. Tallboy had left promptly at 5.30. Mr. Copley had seen him go. Clock-watchers, the whole lot of them. Tallboy had no business to leave before he had got an assurance from the paper that the block was received and that all was in order. Moreover, if the messenger had not delivered the parcel to the Morning Star till 6.5, he had either started too late, or had dawdled on the way. More bad management. That Johnson woman–no control, no discipline. Before the War there would have been no women in advertising offices, and none of these silly mistakes.
Still, something must be done.
“Very unfortunate,” said Mr. Copley. “Well, I'll see if I can get hold of somebody. What's your last moment for making an alteration?”
“Must have it down here by 7 o'clock,” said the voice, ineluctably. “As a matter of fact, the foundry is waiting for that sheet now. We only want your block to lock the forme. But I've spoken to Wilkes, and he says he can give you till seven.”
“I'll ring you,” said Mr. Copley, and rang off.
Rapidly his mind raced over the list of people who were fitted to cope with the situation. Mr. Tallboy, the Group-manager; Mr. Wedderburn, his Group-secretary; Mr. Armstrong, the copy-chief responsible; the writer of the copy, whoever he was; in the last resort, Mr. Pym. It was a most unfortunate moment. Mr. Tallboy lived at Croydon, and was probably still swaying and sweltering in the train; Mr. Wedderburn–he really had no idea where he lived, except that it was probably in some still more remote suburb. Mr. Armstrong lived in Hampstead; he was not in the telephone-book, but his private number would doubtless be on the telephone-clerk's desk; there was some hope of catching him. Mr. Copley hurried downstairs, found the list and the number and rang up. After two wrong numbers, he got the house. Mr. Armstrong's housekeeper replied. Mr. Armstrong was out. She could not say where he had gone or when he would return. Could she take a message? Mr. Copley replied that it didn't matter and rang off again. Half-past six.
He consulted the telephonist's list again. Mr. Wedderburn did not appear upon it and presumably was not on the 'phone. Mr. Tallboy's name was there. Without much hope, Mr. Copley got on to the Croydon number, only to hear, as he expected, that Mr. Tallboy had not yet returned. His heart sinking, Mr. Copley rang up Mr. Pym's house. Mr. Pym had just that minute left. Where for? It was urgent. Mr. and Mrs. Pym were dining at Frascati's with Mr. Armstrong. This sounded a little more hopeful. Mr. Copley rang up Frascati's. Oh, yes. Mr. Pym had engaged a table for 7.30. He had not yet arrived. Could they give a message when he did arrive? Mr. Copley left a message to ask Mr. Pym or Mr. Armstrong to ring him up at the office before 7 o'clock if possible, but he felt convinced that nothing could possibly come of it. No doubt these gadding directors had gone to a cocktail party somewhere. He looked at the clock. It was 6.45. As he looked, the telephone rang again.
It was, as he had expected, the Morning Star, impatient for instructions.
“I can't get hold of anybody,” explained Mr. Copley.
“What are we to do? Leave it out altogether?”
Now, when you see in a newspaper a blank white space, bearing the legend: “THIS SPACE RESERVED FOR SO-AND-SO LTD.,” it may mean nothing very much to you, but to those who know anything of the working of advertising agencies, those words carry the ultimate, ignominious brand of incompetency and failure. So-and-so's agents have fallen down on their job; nothing can be alleged in mitigation. It is the Thing That Must Not Happen.
Mr. Copley, therefore, while savagely reflecting that it would serve the whole bunch of slackers and half-wits right if the space was left blank, ejaculated hastily: “No, no! on no account. Hold the line one moment. I'll see what I can do.” I
n so doing he acted very properly, for it is the first and almost the only rule of business morality that the Firm must come first.
Dashing hastily along the passage, he entered Mr. Tallboy's room, which was on the same floor as the Dispatching and Copy departments, on the far side of the iron staircase. One minute brought him there; another minute, spent rummaging in Mr. Tallboy's drawers, gave him what he wanted–an advance proof of the wretched Nutrax half-double. A glance showed him that Mr. Weekes's doubts were perfectly justified. Each harmless enough in itself, sketch and headline together were deadly. Without waiting to wonder how so obvious a gaffe had escaped the eagle eyes of the department chiefs, Mr. Copley sat down and pulled out his pocket pencil. Nothing now could be done about the sketch; it must stand; his job was to find a new headline which would suit the sketch and the opening line of the copy, and contain approximately the same number of letters as the original.
Hurriedly he jotted down ideas and crossed them out. “WORK AND WORRY SAP NERVE-STRENGTH”–that was on the right lines, but was a few letters short. It was rather flat, too; and besides, it wasn't quite true. Not work–over-work was what the copy was talking about, “WORRY AND OVER-WORK”–no good, it lacked rhythm, “OVER-WORK AND OVER-WORRY”–far better, but too long. As it stood, the headline filled three lines (too much, thought Mr. Copley, for a half-double), being spaced thus:
Are you Taking
TOO MUCH OUT
OF YOURSELF?
He scribbled desperately, trying to save a letter here and there, “NERVOUS FORCE”? “NERVE-FORCE”? “NERVE-POWER”? The minutes were flying. Ah? how about this?
OVER-WORK &
OVER-WORRY–
waste Nerve-Power!
Not brilliant, but dead on the right note, unexceptionable and offering no difficulties about spacing. On the point of rushing back to the 'phone it occurred to him that the instrument on Mr. Tallboy's desk might have been left connected to the switchboard. He removed the receiver; a reassuring buzz assured him that it was so. He spoke urgently:
“Are you there?”
“Yes.”
“Look here. Can you cut away the headline and re-set in Goudy Bold?”
“Ye-es–Yes, we can just do that if we get it at once.”
“I'll dictate it.”
“Right-ho! Fire away.”
“Start exactly where you start now with 'Are You Taking.' First line in caps, same size as the caps you've got there for 'TOO MUCH OUT.' Right. This is the line: 'OVER-WORK &'–with hyphen in Over-work and an ampersand. Got that?”
“Yes.”
“Next line. Same size. Start two ems further in. 'OVER-WORRY.' Hyphen. Dash. Got that?”
“Yes.”
“Now, third line, Goudy 24-point upper and lower. Start under the W. 'Waste Nerve-Power!' Capital N, capital P, and screamer. Got that?”
“Yes; I'll repeat. First line Goudy caps., starting level with cap A of present headline. O,V,E,R, hyphen, W,O,R,K, ampersand; second line, same fount, 2 ems to the right, O,V,E,R, hyphen, W,O,R,R,Y, dash. Third line. Start under W, Goudy 24 point upper and lower: lower-case w,a,s,t,e, capital N,e,r,v,e, hyphen, capital P,o,w,e,r, screamer. That O.K.?”
“That's right. Much obliged.”
“Not at all. Much obliged to you. Sorry to bother you. Good-bye.”
“Good-bye.”
Mr. Copley sank back, mopping his brow. It was done. The firm was saved. Men had been decorated for less. When it came to an emergency, when all the jumped-up jacks-in-office had deserted their posts, it was on him, Mr. Copley, the old-fashioned man of experience, that Pym's Publicity had to depend. A man who could grapple with a situation. A man not afraid of responsibility. A man whose heart and soul were wrapped up in his job. Suppose he had rushed off home on the stroke of half-past five, like Tallboy, caring nothing whether his work was done or not–what would have happened? Pym's would have been in the cart. He would have something to say about it in the morning. He hoped it would be a jolly good lesson to them.
He pulled the roll-top of Mr. Tallboy's desk down again over the disgracefully untidy set of pigeon-holes and the cluttered mass of paper that it nightly concealed, and as he did so, received fresh proof of the disorderliness of Mr. Tallboy's habits. From some mysterious nook where it had become caught up, a registered envelope dislodged itself, and fell with a plump little flop to the floor.
Mr. Copley stooped at once and picked it up. It was addressed in block letters to J. Tallboy, Esq., at the Croydon address, and had already been opened. Peeping in at the slit end, Mr. Copley observed what could be nothing but a thickish wad of green currency notes. Yielding to a not unnatural impulse, Mr. Copley pulled them out, and counted, to his astonishment and indignation, no less than fifty of them.
If there was one action more than another which Mr. Copley condemned as Thoughtless and Unfair (long advertising practice had given him a trick of thinking in capital letters), it was Putting Temptation in People's Way. Here was the colossal sum of Fifty Pounds, so carelessly secured that the mere opening of the desk sent it skittering to the floor, for Mrs. Crump and her corps of charladies to find. No doubt they were all very honest women, but in these Hard Times, a working woman could hardly be blamed if she succumbed. Worse still, suppose the precious envelope had got swept up and destroyed. Suppose it had fallen into the waste-paper basket and thence made its way to the sack and the paper-makers, or, still worse, to the furnace. Some innocent person might have been Falsely Accused, and laboured for the rest of her life under a Stigma. It was intolerable of Mr. Tallboy. It was Really Wicked.
Of course, Mr. Copley realized exactly what had happened. Mr. Tallboy had received this Large Sum (from whom? there was no covering letter; but that was hardly Mr. Copley's business. Possibly these were winnings on dog-races, or something equally undesirable) and had brought it to the office, intending to bank it at the Metropolitan & Counties Bank at the corner of Southampton Row, where the majority of the staff kept their accounts. By some accident, he had been prevented from doing this before the Bank closed. Instead of bestowing the envelope safely in his pocket, he had thrust it into his desk, and at 5.30 had rushed off home in his usual helter-skelter way, and forgotten all about it. And if he had since given another thought to it, reflected Mr. Copley indignantly, it was probably only to assume that it would be “perfectly all right.” The man really ought to be given a lesson.
Very well, he should be given a lesson. The notes should be placed in safe custody and he, Mr. Copley, would give Mr. Tallboy a good talking-to in the morning. He hesitated for a moment as to the best plan. If he took the notes away with him, there was the possibility that he might have his pocket picked on the way home, which would be very unfortunate and expensive. It would be better to take them to his own room and lock them securely in the bottom drawer of his own desk. Mr. Copley congratulated himself upon the conscientious foresight that had prompted him to ask for a drawer with a proper lock.
He accordingly carried the packet to his room, put it safely away underneath a quantity of confidential papers dealing with future campaigns for tinned food and jellies, tidied up his own desk and locked it, pocketed the keys, brushed his hat and coat and took his virtuous departure, not forgetting to replace the telephone receiver upon its hook as he passed through the Dispatching.
He emerged from the doorway into the street, and crossed the road before turning south to the Theobalds Road tram terminus. On gaining the opposite pavement, he happened to glance back, and saw the figure of Mr. Tallboy coming up on the other side from the direction of Kingsway. Mr. Copley stood still and watched him. Mr. Tallboy turned into Pym's entrance and disappeared.
“Aha!” said Mr. Copley to himself, “he's remembered about the money after all.”
It is at this point that Mr. Copley's conduct is perhaps open to censure. A charitable fellow-feeling would, one imagines, have prompted him to dodge back through the traffic, to return to Pym's, to take the lift to the top floor, to seek out t
he anxious Mr. Tallboy and to say to him: “Look here, old man, I found a registered packet of yours sculling about and put it away in safety and, by the bye, about that half-double for Nutrax–” But he did not.
Let us remember, in mitigation, that it was now half-past seven, that there was no chance of his getting back to his evening meal much before half-past eight, that he was of dyspeptic habit and dependent upon regular hours, and that he had had a long day, concluding with an entirely unnecessary piece of worry and hustle occasioned by Mr. Tallboy's tiresomeness.
“Let him suffer for it,” said Mr. Copley, grimly. “It serves him right.”
He caught his tram and departed on his tedious way to a remote northern suburb. As he jolted and ground along, he planned to himself how, next day, he would score over Mr. Tallboy and earn commendations from the powers that were.
There was one factor with which Mr. Copley, in his anticipatory triumph, had failed to reckon; namely, that to obtain the full effect and splendour of his coup de théâtre it was necessary for him to get to the office before Mr. Tallboy. In his day-dream, he had taken this for granted–naturally so, since he was a punctual man at all times, and Mr. Tallboy was apt to be more punctual in departing than in arriving. Mr. Copley's idea was that, after making a stately report to Mr. Armstrong at 9 o'clock, in the course of which Mr. Tallboy would be called in and admonished, he should then take the repentant Group-manager privately to one side, read him a little lecture on orderliness and thought for others, and hand him over his fifty pounds with a paternal caution. Meanwhile, Mr. Armstrong would mention the Nutrax incident to the other directors, who would congratulate themselves on having so reliable, experienced, and devoted a servant. The words sang themselves into a little slogan in Mr. Copley's head: “You can Count on Copley in a Crisis.”
But things did not turn out that way. To begin with, Mr. Copley's late arrival on the Thursday night plunged him into a domestic storm which lasted into the night and still muttered with thunderous reverberations on the following morning.