"He'd be perfect for you," is one method Green likes to use in recommending someone in his department to someone who is the head of another department. "He just isn't good enough for me."
Once he has made this point in enough places, he soon forgets about the people he has fired, and they go away.
He is charming (ha, ha). At the important company planning sessions that are held out of town every three months at some luxurious resort hotel or plush country club with a well-known golf course, division and department heads (I am told) normally do not argue or complain or express dissatisfaction aloud with each other's work or viewpoint. But Green does: Green criticizes, ridicules, and disparages impatiently, and he always protests vehemently against any cuts in his own budget or any new curtailments of his activities. Then he is sorry. Green rocks the boat impetuously, and is fearful afterward that he is going to sink. He is better read than most people in the company and affects a suave, intellectual superiority that makes even Arthur Baron slightly uncomfortable and makes Andy Kagle and everyone else in the Sales Department feel crude and graceless. (I am much better educated than Green is and, I think, more intelligent, but he is glib and forward, and I am not.) News of Green's repartee and audacious bad behavior at these planning sessions (Green does not even play golf) usually trickles down to us (mainly through Green himself) and we are often proud to be working for him; but I know he is tormented each time by the fear that this time he has at last gone too far. Green worries that none of the important people in the company really like him, and he's right; he is wrong, though, when he surmises it is only because they envy him. (He really isn't likable.) And then there are the many other worries that I know assail Green because the company is large and mainly Protestant.
Green, for example, is afraid of Phillip Reeves, a timid, underpaid young employee in Green's own department, and this amuses me greatly because I know that Phillip Reeves, who is Protestant, English, and went to Yale, is afraid of Green; each complains to me about the other. Reeves confides in me because he thinks I am capable, honest, and unpretentious; he knows I drink and lie and whore around a lot, and he therefore feels he can trust me.
"I'm absolutely terrified every time I have to go into his office," Reeves complains to me about Green. "He'll make some sarcastic remark as soon as I walk in, and I won't be able to think of a single intelligent thing to say in reply. I freeze. It's as though I'm paralyzed and struck dumb. It's all I can do to nod or shake my head or mumble answers to his questions, and I stand there almost speechless with an idiotic smile on my face while he goes on and on making caustic remarks. I can't say that I blame him. Afterwards I hate myself for being so stupid and tonguetied."
"I'm absolutely terrified every time I have to speak to him in my office," Green complains to me about Phillip Reeves. "It's those good manners of his, I guess, and that vulgar good breeding. I can cope with good manners and I can cope with good breeding, but I can't cope with good manners and good breeding. They throw me off stride, and it's like listening to some total, idiotic stranger running off at the mouth as I hear what I'm saying and realize what I'm doing. I'll make some innocent joke to him when he walks in, just to try to put us both at ease, and he'll just draw to a stop and stare back at me with that icy, superior smile frozen on his face. I can't get a response out of him. I become so rattled that I begin making one asinine remark after another in an effort to be friendly, but he just stands there in supercilious contempt and waits for me to finish. He must despise me by now, and I can't say that I blame him. God knows he does nothing to put me at ease, I can tell you that. Afterwards, I hate myself for being so stupid and weak. I wonder why I don't fire him. Because it would be an admission of defeat, that's why, even though his work is lousy."
I do not tell either of them about the other (although I do try to cheer Reeves up). Neither would believe me, and it would do no good. They've got the whammy on each other--it's as plain as that--and nothing can change the whammy that springs up between one person and another and usually lasts a lifetime.
Green's got the whammy on me.
"I think they've decided to fire me," Green blurts out to me unexpectedly. "Kagle's the one they should get rid of, but I think that he and Horace White have finally persuaded them. Your pal. You hear things. Go find out from Kagle or Brown or someone else just what's going on. Or I'll fire you."
I don't think Green really intends to fire me (but I'm never that confident about it for very long. I'm not secure about it at all on days when I know he is in a bad mood and I see his door shut for long periods of time). I know Green likes me, although we are not close, and confides in me, and I know he likes my work and the way I run my department for him. And I know Green is afraid of Andy Kagle, who likes me also and might try to protect me, and of Arthur Baron, who also likes me (I think he likes me: Arthur Baron always treats everybody as though he likes them--him--even people I know he doesn't like, so how can one be sure?) and might not let Green fire me. Kagle has sworn, in fact, that he would protect me if Green ever decides he does want to get rid of me, and that he would take me right into his own department at a much higher salary, just to spite Green, so I seem to be perfectly safe, until I go to Kagle to find out what I can about Green and hear him say, as soon as I walk into his office: "I think they've finally decided to fire me!"
And where would I be if that happened?
Andy Kagle, as head of our Sales Department, has a very powerful position with the company and is now afraid of losing it.
He may be right. His name is all wrong. (Half wrong. Andrew is all right, but Kagle?) So are his clothes. He shows poor judgment in colors and styles, as well as in fabrics, and his suits and coats and shirts do not fit him well enough. He moves to madras and paisley months after others have gone to linen or hopsack or returned to worsted and seersucker. He wears terrible brown shoes with fleur-de-lis perforations. He wears anklets (and I want to scream or kick him when I see his shin). Kagle is a stocky man of less than middle height and was born with a malformation of the hip and leg (which also doesn't help his image much); he walks with a slight limp.
Kagle has ability and experience, but they don't count anymore. What does count is that he has no tone. His manners are not good. He lacks wit (his wisecracks are bad, and so are the jokes he tells) and did not go to college, and he does not mix smoothly enough with people who did go to college. He knows he is awkward. He is not a hearty extrovert; he is a nervous extrovert, the worst kind (especially to other nervous extroverts), and so he may be doomed.
Kagle is one of those poor fellows who started at the bottom and worked his way up, and it shows. He is a self-made man and unable to hide it. He knows he doesn't fit, but he doesn't know when he doesn't or why, or how to alter himself so that he will fit in as well as he should. Gauche is what he is, and gauche is what he knows he is (although he is so gauche he doesn't even know what the word gauche means, but Green does, and so do I). He has a good record as head of sales, but that hardly matters. (Nothing damages us much anymore.) He thinks it counts. He really thinks that what he does is more important than what he is, but I know he's wrong and that the beautiful Countess Consuelo Crespi (if there is such a thing) will always matter more than Albert Einstein, Madame Curie, Thomas Alva Edison, Andy Kagle, and me.
Kagle is a church-going Lutheran with a strong anti-Catholic bias that he confides to me in smirking, bitter undertones when we are alone. He begins small meetings at which Catholic salesmen are present with joking references to the Pope in an effort to radiate an attitude of camaraderie. The jokes are bad, and nobody laughs. I have advised him to stop. He says he will. He doesn't. He seems compelled.
Kagle is not comfortable with people on his own level or higher. He tends to sweat on his forehead and upper lip, and to bubble in the corners of his mouth. He feels he doesn't belong with them. He is not much at ease with people who work for him. He tries to pass himself off as one of them. This is a gross (and gauche) mistake, for his salesm
en and branch managers don't want him to identify with them. To them, he is management; and they know that they are nearly wholly at his mercy, with the exception of the several salesmen below him from very good families above him who do mingle smoothly with higher executives in the company who have him at their mercy, making him feel trapped and squeezed in between.
Kagle relies on Johnny Brown, whom he fears and distrusts, to keep the salesmen in line (to be the bad guy for him). And Brown does this job efficiently and with great relish. (Brown is related to Black, by his marriage to Black's niece.) Brown's success in scaring the salesmen merely strengthens Kagle's insecurity and weakens his sense of control. Kagle is convinced that Brown is after his job, but he lacks the courage to confront Brown, transfer him, or fire him. Kagle (wisely) avoids a showdown with Brown, who is blunt and belligerent with almost everybody, especially in the afternoon if he's been drinking at lunch. Kagle would rather go out of town on an unnecessary business trip than have a showdown here with anybody about anything, and he usually manufactures excuses for travel whenever his problems here or at home with his wife and children build toward a crisis he wants other people to settle. He hopes they'll be over by the time he returns, and they usually are.
With the exception of Brown (whom Kagle hates, fears, and distrusts, and can do nothing about), Kagle tries to like everyone who works for him and to have everyone like him. He is reluctant to discipline his salesmen or reprimand them, even when he (or Brown) catches them cheating on their expense accounts or lying about their sales calls or business trips. (Kagle lies about his own business trips and, like the rest of us, probably cheats at least a little on his expense accounts.) He is unwilling to get rid of people, even those who turn drunkard, like Red Parker, or useless in other ways. This is one of the criticisms heard about him frequently. (It is occasionally made against him by the same people other people want him to get rid of.) He won't, for example, retire Ed Phelps, who wants to hang on. ("I'd throw half those lying sons of bitches right out on their ass," Brown enjoys bragging out loud to me and Kagle about Kagle's sales force, as though challenging Kagle to do the same. "And I'd put the other half of those lazy bastards on notice.") Kagle wants desperately to be popular with all the "lying sons of bitches" and "lazy bastards" who work for him, even the clerks, receptionists, and typists, and goes out of his way to make conversation with them; as a result, they despise him. The more they despise him, the better he tries to be to them; the better he is to them, the more they despise him. There are days when his despair is so heavy that he seems almost incapable of stirring from his office or allowing anyone (but me) in to see him. He keeps his door shut for long periods of time, skips lunch entirely rather than allow even his secretary to deliver it, and does everything he can by telephone.
Kagle is comfortable with me (even on his very bad days), and I am comfortable with him. Sometimes he sends for me just to have me confirm or deny rumors he has heard (or made up) and help dispel his anxieties and shame. I do not test or threaten him; I pose no problem; on the contrary, he knows I aid him (or try to) in handling the problems created by others. Kagle trusts me and knows he is safe with me. Kagle doesn't scare me any longer. (In fact, I feel that I could scare him whenever I chose to, that he is weak in relation to me and that I am strong in relation to him, and I have this hideous urge every now and then while he is confiding in me to shock him suddenly and send him reeling forever with some brutal, unexpected insult, or to kick his crippled leg. It's a weird mixture of injured rage and cruel loathing that starts to rise within me and has to be suppressed, and I don't know where it comes from or how long I will be able to master it.) Kagle has lost faith in himself; this could be damaging, for people here, like people everywhere, have little pity for failures, and no affection.
I have pity for Kagle (as though I have already delivered my insult or kicked him in his deformed leg viciously--I know it will happen sooner or later, the wish is sometimes so strong), as I have pity for myself. I am sorry for him because he is basically a decent person, if not especially dazzling or admirable. I do worry and sympathize with him often, because he has been good to me from the day I came to work here for Green, and is good to me still. He makes my job easier. He relies on my judgment, takes my word, and backs me up in disputes I have with his salesmen. Many of his salesmen, particularly the new ones, hold me in some kind of awe because they sense I operate under his protection. (A number of the old ones who are not doing well hold me to blame, I'm sure, for having helped bring them to ruin.) Invariably in these disagreements with his salesmen, I am right and they are wrong. I am patient, practical, rational, while they are emotional and insistent. It is easy for me to be practical and rational in these situations because I am not in the least bit endangered by the business problems that threaten them.
Kagle often comments jokingly to Arthur Baron and other important people, sometimes even in my presence, that I would be much better in Green's job than Green is; Kagle does this with a gleam of mischief if I am there, because I have begged him not to. I am not certain if Kagle really believes I would be better than Green or is merely making an amiable gesture that he thinks will honor me and get back to Green to irritate and concern him. Because Andy Kagle is good to me and doesn't scare me any longer, I despise him a little bit too.
I try my best to conceal it (although I am often surprised to discover a harder edge to my sarcasms and admonitions than I intended. There is something cankered and terrifying inside me that wishes to burst out and demolish him, lame and imperfect as he is). I try my best to help and protect him in just about every way I can. I am the one who even offers regularly to carry censures and instructions from him to Johnny Brown that he shrinks from delivering himself, although I will never risk anything with Brown after lunch if I can possibly avoid it. Along with everyone else who knows Brown, I endeavor to steer clear of him after lunch (unless I need him on my side in an argument with someone else), when he is apt to be red-eyed and irritable with drink and in a contrary, bellicose mood. Brown in a bad temper with whiskey working inside him always gives the clear impression that he is eager for a fist fight. And there is no doubt that with his deep chest, sturdy shoulders, and thick, powerful hands, he can handle himself in one. And there is also no doubt that Brown is usually right.
The current (and recurrent) antagonism between Kagle and Brown is over call reports again. The salesmen are reluctant to fill out these small printed pink, blue, and white forms (pink for prospects, blue for active, and white for formerly active; that is, accounts that have lapsed and are therefore prospects again, though not necessarily lively ones) describing with some hope and detail the sales calls they have made (or allege they have made). The salesmen are reluctant to come to grips with any kind of paperwork more elaborate than writing out order forms; they especially hate to fill out their expense account reports and fall weeks, sometimes months, behind. The salesmen know beforehand that most of the information they will have to supply in their call reports will be false. Brown maintains that call reports are a waste of everybody's time, and he is reluctant to compel the salesmen to fill them out. Kagle is afraid of Brown, and he is reluctant to compel Brown to compel the salesmen to fill them out.
But Arthur Baron wants the call reports. Arthur Baron has no other way of keeping familiar with what the salesmen are up to (or say they are) and a no more reliable source of knowledge on which to base his own decisions and reports, even though he is certainly aware that most of the knowledge on which he bases his decisions and prepares his own reports is composed of lies.
I try to keep out of it and expel an air of innocence and sympathetic understanding to all concerned. I would rather sit here in my office writing, doodling, flirting on the telephone with Jane, or talking to a good girl named Penny I've known a long time, or classifying people in the company and constructing my Happiness Charts, than get mixed up in this one. I don't care about the call reports and don't have to. The matter is trivial; yet, it seems t
o be one of those trivial matters that might destroy a person or two, and I don't see how I can gain favor with one person in this situation without losing favor with another. So, prudently, I contrive to keep as far away from it as I can, although I will manage to mention every now and then to a salesman I happen to be with on some other business that Kagle, Brown, or Arthur Baron has been asking about his call reports and that it is extremely urgent they be handed in as soon as possible for prompt study and evaluation. (I don't manage to mention--and never would--that I think they're a waste of everybody's time but mine.) In this and other small ways I do what I can to be of help to Kagle (and Brown) (and Arthur Baron). I give him advice and I bring him gossip and news and portents from other parts of the company that I think will be of value or concern to him.
"What do you hear?" he wants to know.
"About what?"
"You know."
"What do you mean?"
"Jesus Christ," he complains, "you used to be truthful with me. Now I can't even trust you, either."
"What are you talking about?"
"I hear that I'm out and Brown's in, and that you probably know all about it. I was tipped off in Denver."
"You're full of shit."
"I like your honesty."
"I like yours."
Kagle grins mechanically, sardonically, and moves with his slight limp across the carpet of his office to close the door. I smile back at him and settle smugly into his brown leather armchair. I always feel very secure and very superior when I'm sitting inside someone's office with the door closed and other people, perhaps Kagle or Green or Brown, are doing all the worrying on the outside about what's going on inside. Kagle has a large, lush corner office in which he seems out of place. He looks nervous and tries to smile as he comes back and sits down behind his desk.