‘The fifth effect has more to do with you, how you’re perceived. It’s powerful although its use is more restricted. Pay attention, boy. The next suitable person you’re in light conversation with, you stop suddenly in the middle of the conversation and look at the person closely and say, “What’s wrong?” You say it in a concerned way. He’ll say, “What do you mean?” You say, “Something’s wrong. I can tell. What is it?” And he’ll look stunned and say, “How did you know?” He doesn’t realize something’s always wrong, with everybody. Often more than one thing. He doesn’t know everybody’s always going around all the time with something wrong and believing they’re exerting great willpower and control to keep other people, for whom they think nothing’s ever wrong, from seeing it. This is the way of people. Suddenly ask what’s wrong, and whether they open up and spill their guts or deny it and pretend you’re off, they’ll think you’re perceptive and understanding. They’ll either be grateful, or they’ll be frightened and avoid you from then on. Both reactions have their uses, as we’ll get to. You can play it either way. This works over 90 percent of the time.’
And stood—having squeezed by the powdery older lady, she being the type that waits in her seat until all others have deplaned and then exits alone, with a counterfeit dignity—holding his effects in an aisle whose crammed front portion was all regional business travelers, men of business, willfully homely midwestern men on downstate sales calls or returning from the Chicago HQs of companies whose names end with ‘-co,’ men for whom landings like this yaw-wobbled horror just past are business as usual. Paunched and blotchy men in double-knit brown suits and tan suits with attaché cases ordered from in-flight catalogues. Men whose soft faces fit their jobs like sausage in its meaty casing. Men who instruct pocket recorders to take a memo, men who look at their watches out of reflex, men with red foreheads all mashed standing in a metal chute as the props’ hum descends the tonal scale and ventilation ceases, this the type of commuter airplane whose stairs must be rolled up alongside before the door opens, for legal reasons. The glazed impatience of businessmen standing closer to strangers than they would ever choose to, chests and backs nearly touching, suit bags slung over shoulders, briefcases knocking together, more scalp than hair, breathing one another’s smells. Men who cannot bear to wait or stand still forced to stand still all together and wait, men with calfskin Day-Timers and Franklin Quest Time Management certificates and the classic look of unwilled tight confinement, the look of a local merchant on the verge of an SSI-withholding lapse, undercapitalized, illiquid, trying to cover the monthly nut, fish thrashing in the nets of their own obligations. Two eventual suicides on this plane, one forever classed as an accident. In Philly there had been a whole subgroup of implacable metal-minded GS-9s tasked to nothing but going after small businesses who’d fallen behind on SSI withholding, although in Rome for almost a year the only Compliance staff taking SSI alerts from Martinsburg had been Eloise Prout, a.k.a. Dr. Yes, a fortyish GS-9 in a macramé hat who ate lunch at her desk out of a complex system of Tupperware containers and was a dinner whore of the most pathetic sort, the boys in Examinations christening her Dr. Yes after she’d reportedly slept with Sherman Garnett on nothing but the promise—not honored—of a walk around the town commons with the snow stopped and everything crisp and white. The Eloise Prout who came in so low every month on referral and recovery quotas that any other GS-9 would have worn the brown helmet but dim kindly REC Mr. Orkney had kept her on, Prout apparently a car-crash widow with a GS-9 salary that barely bought cat food, Sylvanshine was well aware, his foot pulsing with new blood and excusing himself each time someone bumped his carry-on, his third post in four years and still a GS-9 with a promise of 11 if he passed the CPA exam this spring and acquitted himself well in this post as Systems’ eyes on the ground through the March 15 corporate and then April 15 storms of 1040s and ESTs for Peoria 047 to examine, having sat for the exam twice so far and so far passing only Managerial with a Low Pass, Sylvanshine’s rep in Philly following him to Rome and locking him firmly into Level 1 Returns, not even Fats or Review, which had made him little more than a professional letter-opener, which Soane, Madrid, et al. had not been shy about observing.
Sylvanshine tended to do his deskwork in a kind of frenzy as opposed to the slow, austere, methodical disposition of truly great accountants, his first group supervisor in Rome had told him, a lifetime third-shifter who wore an eccentric coat and always left the REC carrying a little rhomboid carton of delivered Chinese for his wife, who was said to be some kind of shut-in. This GS-11 had early in his career been posted at the St. Louis Service Center, literally in the shadow of the strange scary giant metal arch thing, to which mail came daily in great wheezing eighteen-wheel trailer rigs backing up to the dock’s long conveyor, and on breaks in the break room the group leader had liked to lean back holding his umbrella and blow silvery clouds of cigar smoke up at the fluorescent lights and reminisce about summer in the Midwest, of which region Sylvanshine and the other young eastern GS-9s were ignorant and in whom the group leader somehow planted visions of fishing barefoot on the banks of motionless rivers and a moon you could read the paper by and everyone always saying Hi to everyone else every time they saw them and moving in a kind of cheery slo-mo. Named Bussy, Mr. Vince or Vincent Bussy, who wore a Kmart parka with a hood with a fake fur fringe, and could walk chopsticks over his knuckles like a magician with a shiny coin, and disappeared following Sylvanshine’s second REC Christmas party, when his wife (i.e., Mrs. Bussy) had suddenly appeared in the midst of the revel in an off-white nightie and identical unzipped Kmart parka and approached the Assistant Regional Commissioner for Examinations and, speaking slowly and atonally and with total conviction, told him that her husband Mr. Bussy had said that he (the ARCE) had the potential to be a really truly evil person if he grew a somewhat larger set of balls, Bussy one week thereafter gone so abruptly that his umbrella remained hanging from the Pod’s communal coatrack for almost a quarter until someone finally took it down.
They deplaned and descended and collected the carry-on bags that had been confiscated and tagged at Midway and now rested in a motley row on the wet tarmac beside the airplane, and stood then briefly en masse on a complexly painted cement expanse while someone with orange earmuffs and clipboard counted them and then crosschecked the count with a previous count undertaken at Midway. The whole operation seemed somewhat ad hoc and slapdash. On the steep and portable staircase, Sylvanshine had derived the usual satisfaction from putting his hat on his head and adjusting its angle all with one hand. His right ear popped and crackled slightly with each swallow. The wind was warm and steamy. A large hose extended from a small truck to the commuter plane’s stomach and appeared to be refueling the craft for its turnaround to Chicago. Up and back again and again all day. There was a strong scent of fuel and wet cement. The older lady, evidently uncounted, now descended the frightening stairs and went to some type of long automobile that Sylvanshine had not noticed parked off the airplane’s starboard side. A wing obtruded, but Sylvanshine could see that she did not open her own door. A distant tree line’s tops bent left in the wind and came straight again. Because of previous problems with accidents traceable to poor snap decisions in Philly, Sylvanshine no longer drove. He was over 75 percent certain that the packet of nuts was now inside the older lady’s handbag. There was some type of consultation between the employee with the clipboard and another person with orange earmuffs. Several of the other passengers were making pointed gestures of looking at their watches. The air was warm and close and well beyond humid or muggy. They were all becoming damp on the sides of themselves that faced the wind. Sylvanshine now noticed that the dark topcoats many of the businessmen wore were quite similar, as were the flares of the upturned collars. No one else wore any type of hat. He was trying to pay close attention to his surroundings as a way to avert thought and anxiety. The administrative or logistical delay was occurring under a baggy sky and a rain so fine it seemed to come si
deways with the wind instead of fall. There was no sound of rain on Sylvanshine’s hat. The fur of Mr. Bussy’s hood’s fringe had been dirty in a sort of queasy way that got worse over the two years he served as Sylvanshine’s group supervisor in Returns Processing. Some of the more assertive passengers were walking unguided down the red-lined path that led through the fence’s gate and toward the terminal. Sylvanshine, who had checked bags, was concerned about sanctions for unauthorized departure from the tarmac. On the other hand, he had an assigned schedule to keep. Part of what kept him standing in the restive group of men awaiting authorization to enter the airport was a kind of paralysis that resulted from Sylvanshine’s reflecting on the logistics of getting to the Peoria 047 REC—the issue of whether the REC sent a van for transfers or whether Sylvanshine would have to take a cab from the little airport had not been conclusively resolved—and then how to arrive and check in and where to store his three bags while he checked in and filled out his arrival and Post-code payroll and withholding forms and orientational materials then somehow get directions and proceed to the apartment that Systems had rented for him at government rates and get there in time to find someplace to eat that was either in walking distance or would require getting another cab—except the telephone in the alleged apartment wasn’t connected yet and he considered the prospects of being able to hail a cab from outside an apartment complex were at best iffy, and if he told the original cab he’d taken to the apartment to wait for him, there would be difficulties because how exactly would he reassure the cabbie that he really was coming right back out after dropping his bags and doing a quick spot check of the apartment’s condition and suitability instead of it being a ruse designed to defraud the driver of his fare, Sylvanshine ducking out the back of the Angler’s Cove apartment complex or even conceivably barricading himself in the apartment and not responding to the driver’s knock, or his ring if the apartment had a doorbell, which his and Reynolds’s current apartment in Martinsburg most assuredly did not, or the driver’s queries/threats through the apartment door, a scam that resided in Claude Sylvanshine’s awareness only because a number of independent Philadelphia commercial carriage operators had proposed heavy Schedule C losses under the proviso ‘Losses Through Theft of Service’ and detailed this type of scam as prevalent on the poorly typed or sometimes even handwritten attachments required to explain unusual or specific C-deductions like this, whereas were Sylvanshine to pay the fare and the tip and perhaps even a certain amount in advance on account so as to help assure the driver of his honorable intentions re the second leg of the sojourn there was no tangible guarantee that the average taxi driver—a cynical and ethically marginal species, hustlers, as even their smudged returns’ very low tip-income-vs.-number-of-fares-in-an-average-shift ratios in Philly had indicated—wouldn’t simply speed away with Sylvanshine’s money, creating enormous hassles in terms of filling out the internal forms for getting a percentage of his travel per diem reimbursed and also leaving Sylvanshine alone, famished (he was unable to eat before travel), phoneless, devoid of Reynolds’s counsel and logistical savvy in the sterile new unfurnished apartment, his stomach roiling in on itself in such a way that it would be all Sylvanshine could do to unpack in any kind of half-organized fashion and get to sleep on the nylon travel pallet on the unfinished floor in the possible presence of exotic Midwest bugs, to say nothing of putting in the hour of CPA exam review he’d promised himself this morning when he’d overslept slightly and then encountered last-minute packing problems that had canceled out the firmly scheduled hour of morning CPA review before one of the unmarked Systems vans arrived to take him and his bags out through Harpers Ferry and Ball’s Bluff to the airport, to say even less about any kind of systematic organization and mastery of the voluminous Post, Duty, Personnel, and Systems Protocols materials he should be receiving promptly after check-in and forms processing at the Post, which any reasonable Personnel Director would expect a new examiner to have thoroughly internalized before reporting for the first actual day interacting with REC examiners, and which there was no way in any real world that Sylvanshine could expect himself to try to review and internalize on either a sixteen-hour fast or after a night on the pallet with his damp raincoat as a pillow—he had been unable to pack the special contoured orthotic pillow for his neck’s chronic pinched or inflamed nerve; it would have required its own suitcase and thereby exceeded the baggage limit and incurred an exorbitant surcharge which Reynolds refused to let Sylvanshine pay out of simple principle—with the additional problem of securing any sort of substantive breakfast or return ride to the REC in the morning without a phone, or how without a phone one was supposed even to verify whether and when the apartment phone was going to be activated, plus of course the ominous probability of oversleeping the next morning due to both travel fatigue and his not having packed his traveler’s alarm clock—or at any rate not having been certain that he’d packed it instead of allowing it to go into one of the three large cartons that he had packed and labeled but done a hasty, slipshod job of writing out Contents Lists for the boxes to refer to when unpacking them in Peoria, and which Reynolds had pledged to insert into the Service’s Support Branch shipping mechanism at roughly the same time Sylvanshine’s flight was scheduled to depart from Dulles, which meant two or possibly even three days before the cartons with all the essentials Sylvanshine had not been able to fit in his bags arrived, and even then they would arrive at the REC and it was as yet unclear how Claude would then get them home to the apartment—the realization about the traveler’s alarm having been the chief cause of Sylvanshine’s having to unlock and open all the carefully packed luggage that morning on arising already half an hour late, to try to locate or verify the inclusion of the portable alarm, which he had failed to do—the whole thing presenting such a cyclone of logistical problems and complexities that Sylvanshine was forced to do some Thought Stopping right there on the wet tarmac surrounded by restive breathers, turning 360° several times and trying to merge his own awareness with the panoramic vista, which except for airport-related items was uniformly featureless and old-coin gray and so remarkably flat that it was as if the earth here had been stamped on with some cosmic boot, visibility in all directions limited only by the horizon, which was the same general color and texture as the sky and created the specular impression of being in the center of some huge and stagnant body of water, an oceanic impression so literally obliterating that Sylvanshine was cast or propelled back in on himself and felt again the edge of the shadow of the wing of Total Terror and Disqualification pass over him, the knowledge of his being surely and direly ill-suited for whatever lay ahead, and of its being only a matter of time before this fact emerged and was made manifest to all those present in the moment that Sylvanshine finally, and forever, lost it.