In short, it all seemed like just phenomenally bad planning, resulting in gross inefficiency, waste, and frustration for everyone involved.31 Three obvious remedies presented themselves, which were sketched in outline form in my notebook, although whether I jotted them down right there in situ during the maddening Sisyphean so-near-and-yet-far stasis or entered them later that day—during which there were plenty of additional stretches of downtime with nothing to do except read the vapid book I’d already begun mordantly annotating on the bus ride—I will not pretend to recall. One remedy would be to institute some form of reserved parking, which would eliminate a good deal of the backup and clot resulting from people trolling for available spaces in the lots, as well as the ‘incentive’ problem of employee vehicles all beelining for the most desirable two or three lots near the REC’s central entrance (which of course we hadn’t yet seen from Self-Storage Parkway; the entrance’s location was deduced from the apparent desirability of the parking lots behind [from our perspective] the building, given the number of cars heading for it, which was clearly linked to some form of tangible incentive. The employee beside me now looked, peripherally, as though he’d been mechanically raised out of a body of water, which made the pretense of my not noticing the incredible sweating even more creepy and farcical). Another anodyne would obviously be to widen the access road and make it two-way. Admittedly, this could expose the REC to some additional short-term inconvenience and snarl along the same general lines as the widening of Self-Storage Parkway, although it was difficult to envision the widening of the access road taking anywhere near as long, since it wouldn’t be subject to the delays and conflicting agendas of the democratic process. The third remedy would be to sacrifice, for the greater good and convenience of everyone except perhaps the REC’s landscaping contractor, the virid expanse of the empty front (i.e., what turned out to be the rear) lawn, and to place on it not only a paved walkway but maybe an actual transverse spur that would allow vehicles on the EXIT portion of the road to cross back over to the ENTRANCE portion without having to make lightless left turns both onto and off the jammed parkway. Not to mention of course simply placing some goddamn traffic lights at the two intersections, which it was next to impossible to imagine the Internal Revenue Service not having enough suction with the municipal and state authorities to be able to demand just about any time it pleased.32 Not to mention the sheer strangeness of having it be (it emerged) the REC’s mammoth rear facing Peoria’s main orbital road. It seemed, on slow approach, both craven and arrogant, like pre-modern priests who faced away from the communicants during Catholic mass. Everything from logistics to elementary civics would seem to dictate that a major government facility’s front should face the public it serves. (Recall that I had not yet seen the REC’s stylized front facade, which was identical to those of the nation’s other six RECs, and had been installed after an uncaught typo in the enlarged construction and technology budget after the King Commission IRS reforms had been permitted to pass into law, that typo mandating that Regional Service and Examination Centers’ facades’ ‘form specifications’ rather than ‘formal specifications’ be ‘… matched as closely as possible to the specific services the centers perform.’33)
As to our actual physical arrival at the center’s main entrance on that first day, all I can say by way of summary is that there is an indescribable thrill about seeing one’s own printed name on a sign held up at a crowded place of disembarkation. I suppose part of it is that one feels especially picked out and—to use the bureaucratic term—validated. The special sign with my name on it held aloft by an attractive, official-looking woman in a bright-blue blazer was also, obviously, after all the ignominies and demeaning hassles, and consequent lateness, surprising, though not so surprising that any person could be reasonably expected to have seen it as immediate evidence of some error or confusion—there was, after all, the aforementioned matter of nepotistic juice and the letter in my dispatch case.
This was also when it emerged that the REC’s ostensible rear was really the front, and that the two orthogonal parts of the center were not continuous, and that the main building’s facade was stylized in a strange and kind of intimidating way that one would concede it was maybe prudent to keep from facing, or looming over, the crowded public road just south. Even without the crowding and chaos, the whole huge main-entrance area was complex and disorienting. There were flags, coded signs, directional arrows, and a kind of broad concrete plaza with what looked to have been a fountain but had no water spurting.34 The main building’s square shadow extended almost all the way across the plaza to the two highly desirable parking lots opposite, neither of which was all that large. And there was the REC’s elaborate and obviously expensive facade, which extended from just above the main entrance to the middle of what appeared to be the fifth floor; it was some kind of tile or mosaic representation of a blank IRS 1978 Form 1040, both pages of it, complete in all detail down to verso Line 31’s slot for the computation of ‘Adjusted Gross Income’ and recto Line 66’s terminal ‘BALANCE DUE’ box, which box served, along with the form’s myriad other slots and boxes and inset squares, as what looked to be windows. The detail was striking and the cream, salmon, and celadon of the offset colors realistic, if slightly dated.35 Also, to make the whole thing even more overwhelming/disorienting when seen all at once from the circular spur off the access road whence Service vehicles could pull right up and offload their passengers without having to park (which would have necessitated going all the way back out and around again, since the parking lots just opposite the entrance, across the plaza, were completely full and even had some extra vehicles parked in prohibited corner spaces that would keep other vehicles from being able to back out of their spaces and exit), the giant 1040, which was realistically proportioned to scale and so was slightly longer than it was wide, was flanked at either distant end by a large, round inset intaglio or glyph of some kind of chimerical combat and a Latin phrase, indecipherable in the right-hand side’s deep shadow, which turned out to be the Service’s official seal and motto (none of which I had been told in my contractual materials [which, as mentioned, tended to be both cryptic and tonally stern or urgent, really little more than engines of apprehension as far as I’d been concerned, sitting in my family’s unused parlor and trying to parse them]). By way of one more detail, the whole elaborate facade assembly was reflected—though in an angled and laterally foreshortened way that made the edge’s glyph and motto look closer together than they actually were—by the garishly mirrored exterior side of the REC’s other structure, a.k.a. the ‘REC Annex,’ which lay at almost a perfect right angle to the main facade and was connected at two floors to the main building’s west edge by what then appeared to be large green tubes supported by blinding (since not in the main building’s shadow) forests of slender anodized or stainless steel poles, which metal supports looked strange and millipedic from this angle and were further reflected in blinding little angled slices by the edges of the Annex’s mirrored exterior.
One or two of the mirrored panels were broken or cracked, however, I remember noting.36
(Also, please keep in mind that I knew none of the REC structures’ actual history or logistics on that initial day; I’m trying to stay faithful to the memory of that experience itself, although there is no avoiding a successive description of various elements that were, at the time, obviously simultaneous—certain distortions are just part and parcel of linear English.)
Re the human element: The broad cement area around the main entrance, as first seen by us from over the mass of other brown and orange/yellow Service vehicles disgorging passengers, was an enormous teeming roil of Service employees all milling around, holding 141-POs in their distinctive dark-yellow Service envelopes, with luggage and briefcases and accordion files, many of them hatted, and various REC or perhaps Regional HQ support personnel in gas-blue blazers with clipboards and sheaves of printout paper that they had rolled into ad hoc megaphones that they spoke t
hrough while they held their clipboards up in the air to get people’s attention, evidently trying to collect those arrivals with similar 141-PO job designations and/or GS-grades into cohesive groups for ‘targeted check-in’ at various ‘Intake Stations’ set up around the REC’s main lobby, which lobby, as seen through the entrance’s glass doors, was surprisingly small and cheesy-looking, and had various battered-looking folding tables set up with crude signs made of tented manila folders—the whole thing looked haphazardly jerry-rigged and chaotic, and one figured that there couldn’t possibly be this many newly arrived and/or reassigned transfers to the REC as a typical daily thing, or else the disembarkation and check-in system would be much more permanent-looking and streamlined and less like some small-scale reenactment of the fall of Saigon. Again, though, all this was being perceived and processed in nothing more than a distracted flash—which occurred as the Gremlin finally broke out of the access road’s snarl and pulled up in the almost chilly air of the building’s shade to double-park in the semicircular spur just outside the entrance37—because, as mentioned, a person’s attention is more or less automatically drawn to a sign with one’s name on it, especially if it seems to be one of only two named signs being held up in the whole madding bureaucratic roil outside the main entrance, and so I had almost immediately seen the ethnic-looking woman in the loud blazer standing a few paces to the right of the rightmost group of new arrivals clumped around a man with a raised clipboard and paper horn,38 the female slightly off to the side and maybe ten feet directly beneath the facade’s slot for reporting AGI on line 31, against the wall, holding either a piece of white cardboard or a small erasable whiteboard with the name DAVID WALLACE in neat block capitals. She was standing in a way that managed to connote weariness and boredom without any actual slumping, her legs well out and back supported by the wall, from bottom to crown, and staring straight ahead, holding the sign at chest level and staring into space with neither interest nor resignation. Of course I was now, as mentioned, through no fault of my own, terribly late, the anxiety of which mixed with the inevitable thrill of seeing one’s name on a sign, not to mention a sign held by an exotic-looking female, plus a whole separate set of Ozymandian awe-and-folly reactions to the conjunction of the monumental 1040 mosaic combined with the self-appending chaos of the entrance area’s crowds, to form a sort of sensory and emotional power-surge that I remember now much more vividly than any of the myriad details and impressions (of which there were thousands or even millions, all obviously incoming at the same moment) of arrival. For she was visibly ethnic, even as seen in the deep pool of shade at the facade’s base with various bits of blinding glare from the Annex’s mirrored exterior, parts of which were catching bits of sun as it moved slightly west of due south. My initial guess was upper-caste Indian or Pakistani—one of my freshman roommates at college had been a wealthy Pakistani, with a marvelously burbly singsong accent, though he’d revealed himself over the year to be an unbelievable narcissist and general prick.39 She was, at the distance from which the Gremlin disgorged us, more striking than pretty, or maybe you might say that she was pretty in a somewhat mannish, hard-faced way, with very dark hair and wide-set eyes in which was, as mentioned, the look of someone who was ‘on duty’ in the sort of way that involves having really nothing to do but stand there. It was the same expression one sees on security guards, college research-librarians on a Friday night, parking-lot attendants, grain silo operators, & c.—she stood there gazing into the middle distance as though at the end of a pier.
It was only outside the cramped Gremlin, when the cool air of the facade-shadowed front area first hit and chilled it, that I became aware that the whole left side of my suit was now wet from the ambient perspiration of the young man I’d been mashed up next to through the whole ride, though when I looked around for him in order to make a gesture at the darkened corduroy and give him an appropriate look of distaste, he was now nowhere to be seen.
Ms. F. Chahla Neti-Neti (according to her ID badge)’s expression changed, actually several different times, as I approached her with bags and a degree of direct eye contact that would have been inappropriate if she hadn’t been holding a sign with my name on it. Here, if I haven’t already done so, I should explain that in this period of what was basically late adolescence I had very bad skin—very, very bad, as in the dermatological category ‘severe/disfiguring.’40 On meeting or encountering me for the first time, most people either (a) looked only briefly at my face and then looked away, or (b) looked involuntarily stricken or pitying, or repelled, then could be seen struggling with themselves to superimpose on that expression another one that signified they either didn’t see the bad skin or weren’t especially bothered by it. The whole skin thing is a long story and for the most part not worth mentioning, except to emphasize again that by that time I was more or less reconciled to the skin thing and it didn’t much bother me anymore, although it did make it difficult to shave with any precision, and I did tend to be very aware of whether I was standing in direct light and, if so, from just what angle that light originated—because in certain kinds of light the problem was very, very bad indeed, I knew. On this first encounter, I don’t remember whether Ms. Neti-Neti was an (a) or a (b),41 perhaps because my attention/memory was occupied by the way the Service ID badge clipped to her Personnel jacket’s breast pocket had a head-shot photo that looked taken in very bright, almost magnesium-looking light, and I remember instantly calculating what this sort of photo’s hideous light was going to do in terms of my face’s blebular cysts and scabs, just as it had made this creamily dark Persian woman’s complexion look dark gray, and had exaggerated the wide-setness of her eyes so that in the ID photo she looked almost like a puma or some other strange kind of feline predator, along with the badge’s displaying her first initial and surname, GS grade, Personnel affiliation, and a series of nine digits that I would only later understand to be her internally generated SS, which also functions as one’s Service ID number.
The reason for even taking the time to mention the (a) or (b) reaction thing is that it is the only way to make sense of the fact that Ms. Neti-Neti’s greeting was so verbally effusive and deferential—‘Your reputation precedes you’; ‘On behalf of Mr. Glendenning and Mr. Tate, we’re just so extremely pleased to have you on board’; ‘We’re extremely pleased you were willing to take this posting’—without her face and eyes registering any such enthusiasm or even displaying any affect or interest in me or in why I was so late in arriving and had forced her to stand there holding up a sign for God only knew how long, which I personally would very much have wanted some kind of explanation of. Not to mention that the whole left side of my suit was wet, which I would have at least commented on in some concerned way, e.g. had the person fallen into a puddle or what. In short, not only was it surprising to be greeted in person with such enthusiastic words, but it was doubly surprising when the person reciting these words displayed the same kind of disengagement as, say, the checkout clerk who utters the words ‘Have a nice day’ while her expression indicates that it’s really a matter of total indifference to her whether you drop dead in the parking lot outside ten seconds from now. And this whole doubly disorienting affectless monologue occurred as the woman led me away beneath the ‘Paid Preparer’s Information’ slots at the base of the great 1040’s recto side toward a smaller, much less ostentatious set of doors some hundred yards west along the REC’s tile facade.42 At this close range, it was possible to see that some of the facade’s tiles were chipped and/or stained. We could also see various distorted parts of our reflections in the facade of the Annex building directly ahead (i.e., east), though it was several hundred yards distant and the partial reflections were very tiny and indistinct.
Ms. Neti-Neti chattered along almost the whole length of the facade. It goes without saying that it was hard to comprehend all this personal attention and (verbal) deference being directed at a GS-9 who was probably going to get assigned to opening envelopes or carrying st
acks of obscure files from one place to another or something. My initial theory was that the unnamed relative who’d helped get me in the door here as a way to defer the mechanisms of Guaranteed Student Loan collection had a lot more administrative juice than I’d originally thought. Although, of course, as I tried to clunk my way along behind the ethnic lady in the shadow of the building’s rear/front, that business about my ‘reputation preced[ing]’ me was worrisome, given some of the irrational anxieties I’ve already given more attention than they deserved just above.
Now it’s becoming clear that I could spend an enormous amount of both our time just on describing this initial arrival and the compounding stack of confusions, miscommunications, and overall fuck-ups (at least one of which was mine—viz., leaving one of my suitcases in the outer waiting area of the REC’s Personnel office, which I didn’t even realize I’d done until I was on the shuttle back from the REC to the Angler’s Cove apartment complex where my assigned IRS housing was located43) that attended that first day of posting, some of which took weeks to iron out. But only a few of these are relevant overall. One of the quirks of real human memory is that the most vivid, detailed recall doesn’t usually concern the things that are most germane. The as it were forest. It’s not just that real memory is fragmentary; I think it’s also that overall relevance and meaning are conceptual, while the experiential bits that get locked down and are easiest, years later, to retrieve tend to be sensory. We live inside bodies, after all. Random examples of recalled snippets: Long and windowless interior halls, the burning in my forearms just before I had to set down the bags for a moment. The particular sound and cadence of Ms. Neti-Neti’s heels on the hallways’ flooring, which was of light-brown linoleum whose wax smelled strong in the unmoving air and reflected an endless series of shining parenthetical arcs where a custodian had swung his autowaxer from side to side in the empty hall at night. The place was a labyrinth of hallways, staircases, and fire doors with coded signs. Many of the halls seemed curved as opposed to straight, which I remember thinking was an illusion of perspective; the REC’s exterior had nothing rounded or podular about it. In sum, the place was too overwhelmingly complex and repetitive to describe one’s first experience of in any detail. Not to mention confusing: For instance, I know that our initial destination on arrival was one level below the main entrance and lobby. I know this in retrospect, because it’s where the REC’s Personnel office was, which I know was where Ms. Neti-Neti had been instructed to route me around the lobby check-ins and bring me directly… but I also have what feels like a clear sensuous memory of climbing at least one short set of stairs at some point, since it was climbing stairs with the luggage that caused the severest clunking of that one suitcase against the outside of my knee, which I could almost visualize the swelling and flamboyant bruising of. On the other hand, I don’t suppose it’s impossible that I’m confusing the order in which various parts of the REC were traversed.