"Expound again," Sunny said.
Klaus had taken out his commonplace book and was taking notes on what Kit was saying. The opportunity to define a word, however, was enough to interrupt his research. "A concierge," he said to his sister, "is someone who performs various tasks for guests in the hotel."
"It's the perfect disguise," Kit said. "You'll be doing everything from fetching packages to recommending restaurants. You'll be allowed in every corner of the hotel, from the rooftop sunbathing salon to the laundry room in the basement, and no one will suspect you're there to spy on them. Frank will help you as best he can, but be very careful. The schism has turned many brothers into enemies. Under no circumstances should you reveal your true selves to Frank's treacherous identical brother Ernest."
"Identical?" Violet repeated. "If they're identical, how can we tell them apart?"
Kit took one last sip of her coffee. "Please try to pay attention," she said. "You'll have to observe everyone you see, and make such judgements yourselves. That's the only way to tell a villain from a volunteer. Now, is everything perfectly clear?"
The Baudelaires looked at one another. They could not remember a time in their lives when everything had been less clear than at this very moment, when every sentence Kit uttered seemed to be more mysterious than the last.
Klaus looked at the notes he had made in his commonplace book, and tried to summarize the errand Kit had outlined for them. "We're going to disguise ourselves as concierges," he said carefully, "in order to become flaneurs and observe an impostor who is either a volunteer or an enemy."
"A man named Frank is going to help us," Violet said, "but his brother Ernest will try to stop us."
"There are several other volunteers in the hotel," Klaus said, "but several other enemies as well."
"Sugar bowl," Sunny said.
"Very good," Kit said approvingly. "When you're done with your brunch, you can change into your uniforms behind that tree, and signal to Frank that you're on your way. Do you have something you can throw into the pond?"
Violet reached into her pocket and drew out a stone she had picked up on Briny Beach. "I imagine this will do," she said.
"That's perfect," Kit said. "Frank should be watching from one of the windows of the hotel, unless of course Ernest has intercepted my message and is watching instead. In any case, when you're ready to meet him, you can throw the rock into the pond, and he'll see the ripples and know you're on your way."
"Aren't you coming with us?" Klaus asked.
"I'm afraid not," Kit said. "I have other errands to perform. While Quigley tries to resolve the situation in the sky, I will try to resolve the situation in the sea, and you'll have to resolve the situation here on land."
"Us alone?" Sunny asked. She meant something along the lines of, "Do you really think three children can accomplish all this by themselves?" and her siblings were quick to translate.
"Look at yourselves," Kit said, and gestured toward the pond. The Baudelaires stood up and stepped close to the water's edge, and leaned over the pond so their reflections appeared in front of the roof of the hotel. "When your parents died," Kit said, "you were just a young girl, Violet. But you've matured. Those aren't the eyes of a young girl. They're the eyes of someone who has faced endless hardship. And look at you, Klaus. You have the look of an experienced researcher-not just the young reader who lost his parents in a fire. And Sunny, you're standing on your own two feet, and so many of your teeth are growing in that they don't appear to be of such unusual size, as they were when you were a baby. You're not children anymore, Baudelaires. You're volunteers, ready to face the challenges of a desperate and perplexing world. You must go to the Hotel Denouement, and Quigley must go to the self-sustaining hot air mobile home, and I must go to a coral formation of dubious quality where an inflatable raft should be waiting. But if Quigley manages to construct a net big enough to capture all those eagles, and I manage to contact Captain Widdershins and have him meet me at a certain clump of seaweed, we'll be here on Thursday. Hector should manage to land his self-sustaining hot air mobile home on the roof, even with all of us aboard."
"Hector?" Violet said, remembering the man who had been so kind to them in the Village of Fowl Devotees, and his enormous invention that had carried him away from the Baudelaires. "He's safe?"
"I hope so," Kit said quietly, and stood up. She turned her face from the Baudelaires, and her voice seemed to tremble as she talked. "Don't worry about the brunch things, Baudelaires. One of my comrades has volunteered to clean up after our picnic. He's a wonderful gentleman. You'll meet him on Thursday, if all goes well. If all goes well-"
But she could not finish her sentence. Instead, she gave a little whimper, and her shoulders began to shake as the Baudelaires looked at one another. When someone is crying, of course, the noble thing to do is to comfort them. But if someone is trying to hide their tears, it may also be noble to pretend you do not notice them, so they will not be embarrassed. For a moment, the children could not choose between the noble activity of comforting a crying person and the noble activity of not embarrassing a crying person, but as Kit Snicket began to cry harder and harder they decided to comfort her. Violet clasped one of her hands. Klaus put an arm around her shoulder. Sunny hugged Kit above the knees, which was as high as she could reach.
"Why are you crying?" Violet asked. "Why are you so distraught?"
"Because all will not go well," Kit said finally. "You may as well know that now, Baudelaires. These are dark days, as dark as a crow flying through a pitch black night. Our errands may be noble, but we will not succeed. I suspect that before Thursday, I'll see your signal and know that all our hopes have gone up in smoke."
"But how will we signal?" Klaus asked.
"Which code should we use?"
"Any code you devise," Kit said. "We'll be watching the skies."
With that, she shook herself out of the children's comforting arms, and hurried away from the pond without another word to the siblings. Violet, Klaus, and Sunny watched her figure get smaller and smaller as she ran up the lawn, perhaps on her way back to the taxicab, or to join up with another mysterious volunteer, until at last she disappeared over the slope. For a moment none of the children said a word, and then Sunny reached down and picked up the parcels.
"Change?" she asked.
"I guess so," Violet said with a sigh. "It seems a shame to waste all this food, but I can't eat any more brunch."
"Perhaps the volunteer who is cleaning it up will bring it to someone else," Klaus said.
"Perhaps," Violet agreed. "There's so much about V.F.D. that remains a mystery."
"Perhaps we'll learn more when we're flaneurs," Klaus said. "If we observe everything around us, perhaps some of these mysteries will become clear. I hope so."
"I hope so, too," Violet said.
"Also hope so," Sunny said, and the Baudelaires said no more. Leaving their brunch behind, they ducked behind the tree Kit had suggested, and held up the picnic blanket as a sort of curtain, so each child could change into a concierge disguise in relative privacy. Violet buckled a shiny silver belt with the words HOTEL DENOUEMENT printed in large, black letters all the way around it, and hoped that she would be able to tell the difference between Frank and his treacherous brother Ernest. Klaus adjusted his stiff, round hat, which had a firm elastic band that tucked under the chin, and hoped he would know which of the guests were volunteers and which were villains. And Sunny slipped her fingers into the clean white gloves, surprised that Frank had managed to find them in such a small size, and hoped that she would be able to investigate the impostor posing as Jacques Snicket.
When the three children were all wearing their uniforms, they walked back to the edge of the pond and put on the last part of their disguises: three enormous pairs of sunglasses, reminding them of a disguise Count Olaf had worn when pretending to be a detective. The sunglasses were so large that they covered not only their eyes but a great portion of their faces-Klaus cou
ld even wear his regular glasses underneath them without anyone noticing. As they gazed through the sunglasses at their own reflections, they wondered if the disguises were enough to keep them out of the hands of the authorities long enough to solve all the mysteries that surrounded them, and they wondered if it was true what Kit Snicket had said, that they weren't children anymore, but volunteers ready to face the challenges of a desperate and perplexing world. The Baudelaires hoped so. But when Violet took the stone in her gloved hand, and threw it out into the middle of the pond, they wondered if their hopes would sink in the same way. They watched as the surface of the pond rippled, disrupting the reflection of the hotel. The children watched the shingles of the roof turn into a blur, and they watched the word "Denouement" disappear as if it were written on a piece of paper someone was crumpling in their hand. They watched each row of windows melt together, and they watched all the flowers and moss dissolve into nothing as the stone sank deeper and deeper into the pond, and the circular ripples spread further and further across the reflection. The Baudelaire orphans watched this reflected world disappear, and wondered if their hopes would also disappear, into the strange, rippling world of the Hotel Denouement and eht lla.edisni dppb yal that srerces dna seiretsym.
CHAPTER Three
There are places where the world is quiet, but the enormous lobby of the Hotel Denouement was not one of them. On the day the Baudelaires walked up the stairs through the white fog from the funnel and entered the large, curved archway marked ECNARTC-or when reflected in the enormous pond, entrance-the lobby was bustling with activity. As Kit Snicket had predicted, the Baudelaires were able to pass unnoticed in the hotel, because everyone was far too busy to notice anything. Guests were lined up in front of a huge reception desk- which for some reason had the number 101 emblazoned on the wall above it-so they could check into the hotel and go to their rooms to freshen up. Bellboys and bellgirls were loading piles of luggage onto carts and rolling them toward the elevators-which for some reason had the number 118 emblazoned on their doors-so they could drop off the suitcases in the guests' rooms and collect their tips. Waiters and waitresses were bringing food and drink to people who were sitting on the chairs and benches of the lobby, waiting for refreshment. Taxi drivers were ushering guests into the lobby to join the line, and dogs were dragging their owners out of the lobby to take walks. Confused tourists were standing around looking quizzically at maps, and rambunctious children were playing hide-and-seek among the potted plants. A man in a tuxedo was sitting at a grand piano emblazoned with the number 152, playing tinkly tunes to amuse anyone who cared to listen, and members of the cleaning staff were discreetly polishing the green wooden floors etched with the number 123, for anyone who cared to see their feet reflected with every step. There was an enormous fountain in one corner of the room, releasing a cascade of water that ran over the number 131 in a shiny, smooth wall, and there was an enormous woman in the opposite corner, standing under the number 176 and shouting a man's name over and over in an increasingly annoyed tone of voice. The Baudelaires tried to be flaneurs as they walked across the chaos of the lobby, but there was so much to observe, and all of it was moving so quickly, that they wondered how they could even get started on their noble errand.
"I had no idea this place would be so busy," Violet said, blinking at the lobby from behind her sunglasses.
"How in the world will we be able to observe the impostor," Klaus wondered, "among all these possible suspects?"
"Frank first," Sunny said.
"Sunny's right," Violet said. "The first step in our errand should be locating our new employer. If he saw our signal from that open window, he should be expecting us."
"Unless his villainous brother Ernest is expecting us instead," Klaus said.
"Or both," Sunny said.
"Why do you suppose there are so many numbers-" Violet started to ask, but before she could finish her question a man came bounding up to them. He was very tall and skinny, and his arms and legs stuck out at odd angles, as if he were made of drinking straws instead of flesh and bone. He was dressed in a uniform similar to that of the Baudelaires', but with the word MANAGER printed in fancy script over one of the pockets of his coat.
"You must be the new concierges," he said. "Welcome to the Hotel Denouement. I'm one of the managers."
"Frank," Violet asked, "or Ernest?"
"Exactly," the man said, and winked at them. "I'm so happy the three of you are here, even if one of you is unusually short, because we're unusually short-handed. I'm so busy you'll have to figure out the system for yourself."
"System?" Klaus asked.
"This place is as complicated as it is enormous," said Frank, or perhaps Ernest, "and vice versa. I'd hate to think what would happen if you didn't understand it."
The Baudelaires looked carefully at their new manager, but his face was utterly unfathomable, a word which here means "blank, so the Baudelaires could not tell if he was giving them a friendly warning or a sinister threat." "We'll try our best," Violet said quietly.
"Good," said the manager, leading the children across the enormous lobby. "You'll be at our guests' beck and call," he continued, using a phrase which meant that the guests would boss the Baudelaires around. "If anyone and everyone staying here asks for assistance, you'll immediately volunteer to help them."
"Excuse me, sir," interrupted one of the bellboys. He was holding a suitcase in each hand and wearing a confused expression on his face. "This luggage arrived in a taxi, but the driver said the guest wouldn't arrive until Thursday. What should I do?"
"Thursday?" said Frank or Ernest with a frown. "Excuse me, concierges. I don't suppose I have to tell you how important this is. I'll be right back."
The manager followed the bellboy into the crowd, leaving the Baudelaires standing alone next to a large, wooden bench marked with the number 128. Klaus ran his hand along the bench, which was etched with rings, from people setting down glasses without using coasters. "Do you think we were talking to Frank," Klaus said, "or Ernest?"
"I don't know," Violet said. "He used the word 'volunteer.' Maybe that was some sort of a code."
"Thursinterest," Sunny said, which meant "He knew that Thursday was important."
"That's true," Klaus said, "but is it important to him because he's a volunteer or a villain?"
Before either Baudelaire sister could hazard a guess, a phrase which here means "attempt to answer Klaus's question," the tall, skinny manager reappeared at their sides. "You must be the new concierges," he said, and the children realized that this was the other brother. "Welcome to the Hotel Denouement."
"You must be Ernest," Violet tried.
"Or Frank," Sunny said.
"Yes," the manager said, although it was not at all clear with whom he was agreeing. "I'm very grateful you three are here. The hotel is quite busy at the moment, and we're expecting more guests to arrive on Thursday. Now, you'll be stationed at the concierge desk, number 175, right over here. Follow me."
The children followed him to the far wall of the lobby, where a large wooden desk sat under the number 175, which was painted over an enormous window. On the desk was a small lamp shaped like a frog, and out the window, the children could see the gray, flat horizon of the sea. "We've got a pond on one side of us," said Ernest, unless of course it was Frank, "and the sea on the other side. It doesn't sound very safe, and yet some people think this is a very safe place indeed." Frank, unless it was Ernest, looked around hurriedly and lowered his voice. "What do you think?"
Once again, the manager's face was unfathomable, and the children could not tell if his reference to a safe place made him a volunteer or a villain. "Hmm," Sunny said, which is often a safe answer, even though it is not really an answer at all.
"Hmm," Frank or Ernest said in response. "Now then, let me explain how this hotel is organized."
"Excuse me, sir," said a bellgirl, whose face could not be seen behind the pile of newspapers she was carrying. "The latest edition
of The Daily Punctilio has arrived."
"Let me see," said either Ernest or Frank, plucking a copy from the top of the pile. "I heard that Geraldine Julienne has written an update on the Baudelaire case."
The Baudelaire orphans froze, scarcely daring to look at one another, let alone the volunteer or villain who was standing beside them reading the headline out loud, "'baudelaires rumored to return to the city,'" he said. "'According to information recently discovered by this reporter when opening a cookie, Veronica, Klyde, and Susie Baudelaire, the notorious murderers of renowned actor Count Omar, are returning to the city, perhaps to commit more vicious murders or to continue their recent hobby of arson. Citizens are advised to watch for these three bloodthirsty children, and to report them to the authorities if they are spotted. If they are not spotted, citizens are advised to do nothing.'" The manager turned to the Baudelaires, his face as unfathomable as ever. "What do you think of that, concierges?"
"That's an interesting question," Klaus replied, which is another very safe answer.
"I'm glad you find it interesting," Ernest or Frank replied, which was an equally safe answer to Klaus's safe answer. Then he turned to the bellgirl. "I'll show you the newsstand in Room 168," he said, and disappeared with the newspapers into the crowd, leaving the Baudelaires alone, standing at the desk and staring out to sea.
"I think that was Ernest," Violet said. "His comment about the hotel's safety sounded very sinister."
"But he didn't seem alarmed by the story in The Daily Punctilio," Klaus said. "If Ernest is an enemy of V.F.D., he'd be on the watch for us. So that man was probably Frank."
"Maybe he just didn't recognize us," Violet said. "After all, few people recognize Count Olaf when he's in disguise, and his disguises aren't much better than ours. Maybe we look more like concierges than Baudelaires."
"Or maybe we don't look like Baudelaires at all," Klaus said. "As Kit said, we're not children anymore."